FAQ

Uninstalling ChatX Search.
  If you wish to uninstall ChatX Search, you can simply click the UNINSTALL  button from Apps page in your Shopify Dashbord.
Mon, 7 May, 2018 at 2:10 PM
My page speed is low, is it because ChatX Search?
No. The answer is no :) Check you page speed with Google Page Speed Insight - https://developers.google.com/speed/pagespeed/insights/. There you will have ...
Mon, 7 May, 2018 at 2:12 PM
I have added or updated a product, why can't I see it in search?
You need to go to the Shopify Dashboard -> Apps -> ChatX Search | Advanced & Instant Search -> Sync. Here you need to request to sync your produ...
Mon, 7 May, 2018 at 2:13 PM
Can I rename a filter?
Yes, you can rename it. :) Just go to the  Shopify Dashboard -> Apps -> ChatX Search | Advanced & Instant Search -> Settings -> Search Page ...
Mon, 7 May, 2018 at 2:14 PM
How do I choose which filters are shown on the search results page?
Just go to the  Shopify Dashboard -> Apps -> ChatX Search | Advanced & Instant Search -> Settings -> Search Page -> Filters -> set your...
Mon, 7 May, 2018 at 2:15 PM
How to contact support?
You can contact our support through the Support Center when logged in or you can send an email to contact@chatx.ai
Mon, 7 May, 2018 at 2:15 PM
If your servers are down, do you have a back-up service for your search?
We use a cloud base service from AWS which can esure an uptime of 99,99%. For more details check out the AWS support: https://aws.amazon.com/premiumsupport/...
Mon, 7 May, 2018 at 2:48 PM
Free Trial what happens when it's over?
First of all, you won't be able to continue using our advanced search on your store once your trial is over. A Premium subscription/ trial is needed to...
Mon, 7 May, 2018 at 2:56 PM